Return Policy

 Please read the following terms carefully to familiarize yourself with our return policy.

1. General Return Policy
– You can file a return or exchange request within 7 business days from the date of receipt of the product.
– The returned product must be in its original condition and without any damage or use.
– The original packaging of the product must be preserved.
– Customized products or products that are specifically designed and manufactured for you are not eligible for return, except in cases of defect or damage before reaching the destination.
2. How to Request a Return
To request a return, follow the steps below:
– Step 1: Please contact our customer service team via the contact information and provide the order number and reason for the return.
– Step 2: Our team will review your request as soon as possible and provide you with the necessary instructions for returning the product.
– Step 3: After confirming the request, send your product to the designated address.
Important points:
– Please note that the cost of returning the goods (in cases other than product defects) is the responsibility of the customer.
– You can only send us the goods purchased from us according to the return conditions.

enahang products purchased from our partners or other real or virtual sellers, according to the policies of the said store, can only be returned to the same store.
3. Review and approval of returned goods
After receiving the returned goods, our team will review the goods to ensure that they comply with the return conditions.
If the goods are in their original condition and without damage:
– You can request a replacement or refund.
– The refund will be credited to your account within 7 to 10 business days.
4. Return of defective or damaged goods
If the product you received has a technical defect or was damaged during transportation, we will do our best to fix the problem. In these cases, we will be responsible for the return shipping and reshipment costs.
To file a return request for defective goods, please contact our customer service team within 24 hours of receiving the goods.
5. Non-returnable items
Please note that the following items are not subject to the return policy:
– Customized goods
– Consumer products (such as food or hygiene products) that have been opened.
– Products that have been damaged due to improper use or failure to follow the storage instructions.
6. Changes to the Return Policy
Enahang reserves the right to change the Return Policy at any time. Any changes to this policy will be published on this page. We recommend that you check this page regularly to be informed of the latest changes.
7. Contact Us
If you have any questions, concerns or further requests regarding the Return Policy, our customer service team will be happy to answer you. Please contact us via the contact information.